Testimonials

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We try very hard to issue people with the correct items.  We don't offer returns for change of mind.  Please choose careefully particularlly with shower heads  as we don't exchange or refund these.  Whenever we have accepted goods back they often are not returned in the same condition.  With copper and brass being so sensitive to air and fingerprints, we then have the hassle of selling them as a second.    If an item needs to be returned for any reason, they should be returned in a "as new / re-saleable condition"  with all orginal packaging.  If this is not the case we would only offer a partial refund or cost price.

Returns  -  Standard products will be accepted for credit only if prior agreement has been reached and in any case within fourteen (14) days of delivery.  A Return Authorisation Number will be issued to confirm the agreement.  The original delivery docket/invoice number and date, together with the Return Authorisation Number must be supplied with any returns.  The product must be returned in original condition and in original packaging. Where items are attempted to be put through the return / restock process in bad faith the credit claim will be denied. An example of a bad faith action is bringing products back to us loose in plastic shopping bags so they bounce around and dent each other and require significant rework to be of re-saleable condition.  Returns are freighted at the customer's expense; replacements or repairs are freighted at the Company's expense, unless otherwise agreed at the time the request for credit is made, and before the goods are returned.  A restocking charge of 15% of gross invoice value (including GST component) will be charged unless otherwise agreed at the time the Return Authorisation Number is issued.  A higher restocking fee may be charged on returns where any damage exceeds the normal charge. Supplies more than six months old may not be eligable for credit and agreement must be reached before goods are returned.  Why do restocking fees occur? Very often items are not re-packed for safe return transit to us and do not arrive in a re-saleable condition. Not repacking for safe return typically causes dents and damage to products that we either have to re-finish or repair (or in certain cases replace entire sub-components). The re-stocking fees cover the costs associated with this. An alternative for the re-seller (rather than risking return transit damage) is to keep the item as stock and re-sell it.  

Conditions of Sale -  Our Conditions of Sale apply to transactions between the customer and ourselves. We display them here for the purchaser’s information.  We ’The Company’ as used in the following ’Conditions of Sale’ refers to Adstyle Properties  ABN 86646702656 .

Prices  - The prices quoted in our price book are calculated on current material and manufacturing costs.  Since costs may vary from time to time, the Company may vary prices from time to time without notice. An order is accepted only on the understanding that the goods ordered will be charged at the prices ruling on the day the goods are dispatched from the company’s premises.  Exports incur a 10% surcharge.  

Goods and Services Tax   - Goods and Services Tax at the rate set out in the relevant legislation is a component of all transactions except for those goods or for those transactions exempted in the legislation.  Every transaction is described in an official Tax Invoice which fully complies with relevant legislation and which shows Goods and Services Tax as a separate amount.  

Special Orders  The term ’special order’ relates to such products as: 

- non stock items. 

- finishes not stock

-product measurements or sizes different from those shown in the Company's price book. 

-bespoke metal finishes 

Special orders must be in the form of an official written order with a diagram if appropriate showing full details of dimensions, finishes and agreed price.  Special orders are not eligable for credit or return. If further work on the special order is required due to any ambiguities in the original, additional charges may be made at the discretion of Adstyle Properties.  

Amendment or Cancellation of Orders -   An order is not accepted until the company is satisfied that all details of the supply are clear and accurate. Information needed to clear up ambiguities in descriptions of goods, or any amendment of incorrect prices, is to be confirmed in writing before the order is accepted.  An order once accepted may be cancelled only on the clear understanding that Adstyle Properties reserves the right to apply a cancellation charge to cover costs already incurred to supply the order.  

Freight -  All goods dispatched by Adstyle Properties are delivered by the company’s usual carrier with a charge for freight being invoiced to the customer unless otherwise agreed; special freight arrangements for extra-fast service eg overnight bag, express post, made at the customer’s request are at the customer’s expense.  Freight arrangements and charges are to be agreed upon at the time the order is placed.  Locally, arrangements can be made for the customer to call and collect from the Company by appointment.  Returns are freighted at the returning party’s expense; replacement or repairs are freighted at the Company’s expense.  

Delivery - Upon acceptance of any orders, all promises made in relation to delivery are made in good faith with the proviso that the necessary labour and materials are available.  The Company does not accept any responsibility for delays due to circumstances outside of the Company's control e.g. accidents, industrial disputes etc. The Company accepts no liability for non-delivery or delayed deliveries or any promises made for delivery under any circumstances.  The Company accepts no liability for damaged deliveries or for shortages in delivery unless such damage or shortage is reported in writing within 48 hours of the delivery.  

Preservation of Title -  While risk in the goods passes to the customer upon delivery, title in the goods remains in the Company until the invoice describing the goods is paid in full.  

Illustrations and Information  As the Company continually strives to supply a superior product, modifications are made from time to time; therefore price books, brochures, catalogues etc are illustrative only, not binding. Alterations to product may be made without notice.  Requirements for product to premodified specifications is treated as a special order and subject to the same conditions on returns as specially manufactured product.